Your attention is drawn to rule 18.2 of the Rules of the Pension Fund and rule 16.2 of the Provident Fund that regulates any disputes that you may have with the Fund. For good governance purposes the rule is reproduced below:
“Any dispute that may arise with regard to the Fund, shall be dealt with in a fair, expeditious and economic manner”
We request members and pensioners that may have any dispute with the Fund to address their dispute to the Principal Officer who undertakes to address the dispute, on behalf of the Fund(s), within 30 days of receiving the member’s or pensioner’s complaint.
In terms of rule 18.3 of the Pension Fund and rule 16.3 of the Provident Fund, a complainant who is not satisfied with the response, or if he or she did not get a response, may approach the Pension Funds Adjudicator whose contact details are as follows;-
4th Floor Riverwalk Office Park Block A
41 Matroosberg Road
Ashlea Gardens
PRETORIA
P.O. Box 580
MENLYN
0063
Website: www.pfa.org.za